The mission of Southwest Solutions is to enhance the quality of life, success and self-sufficiency of individuals and families in Detroit.
POSITION SUMMARY:
The Customer Service & Policy Specialist is to ensure that recipients of mental health services have their rights to service delivery protected as defined in the Michigan Mental Health Code, DCH Administrative Rules and Office of Recipient Rights. Additional duties include conducting internal audits of compliance indicators and preparing reports for submission to external stakeholders. The Customer Service & Policy Specialist shall not have any direct clinical service responsibility and has a direct line of reporting to the Executive Director of SWCS for sensitive information.
MINIMUM JOB REQUIREMENTS:
- Bachelor’s Degree in Business Administration, Public Health, Social Work or a related field or equivalent experience
- Five years of experience in administration, at least three of which must be in the non-profit sector
- Two years of mental health or related experience in human relations, customer service or contract management
- Thorough understanding of the MH system, and mental health programs and services
- Fluency in Spanish helpful but not required
COMPENSATION:
$43,500 – $50,000 (Full-Time/Non-Union)
Full benefits package available, including: Medical/Dental/Vision Plans, Paid Time Off, 11 Paid Holidays, 403B employer matching, Short & Long Term Disability Insurance, Life & Accidental Death Insurance, and Voluntary Accident & Critical Illness Insurance.
Southwest Solutions is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
To apply for this job please visit www.swsol.org.
